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Return Policy for Breast Forms

Damaged Goods
All breast forms are inspected for punctures or tears in the outer membrane before shipping, and an inspection notice is hand placed into the box. Abnormalities in the areola and nipple area are normal, as each form is hand made and can be slightly different, this is completely normal, and part of creating a natural looking breast prosthesis. If the forms are damaged in transit and you have proof, we will file an insurance claim with the shipping company. In this case, we will need to be notified within 24 hours of receiving the breast forms, otherwise you waive your right to a claim.

Wrong Size Sent
We take measures, including checking the order three times before it goes out the door, but in the event you receive the wrong size, we will replace the size at no cost to you. Package them back up, with the original label, and write on the outside 'Return to Sender', then drop off at the post office. This will ensure it arrives at no cost to you and arrives at the right address.

Dissatisfied with Product
If the breast forms are completely different than you expected, if we are notified within 24 hours that you want to return them, you can return them for a refund. Your refund is subject to a 15% restocking fee (sorry no exceptions). This does not apply to adhesives.

Exchange for Different Size
If you received the correct size ordered, but realized it is too small or too large you can return for a replacement pair if we are notified within 24 hours. If exchanging for a smaller size, you will not be refunded the difference in cost, you will simply receive a smaller size once we receive your pair. If you want to exchange for a larger size, you will be required to pay the difference in cost and also $15 for shipping the new pair to you. This only applies to orders shipped within the U.S. For international orders, you will have to pay the shipping charges for shipping the new forms to the international address. We suggest that you check the sizing chart carefully before purchasing. This will ensure a wonderful first experience with us.

Adhesive
Breast form adhesive is not returnable under any circumstances.